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Privacy Policy

for the telc Website, telc Campus and telc Community

We are very pleased to have you visit the www.telc.net, community.telc.net and the campus.telc.net websites of telc gGmbH (referred to below as telc) and thank you for your interest in our company, our products and our websites. 

1. General Information on the Recording of Personal Data

a) Protection of your private sphere when you use our websites is most important to us and we consequently use your own personal data strictly in accordance with the legal regulations relating to data protection. Personal data embraces all that data which relates to you personally, such as name, address, email address and user behaviour. We inform you below how we handle your personal data.

b) The person responsible, in accordance with Article 4 Section 7 of the EU General Data Protection Regulation (DS-GVO/GDPR) is telc gGmbH, CEO Jürgen Keicher, Bleichstrasse 1, 60313 Frankfurt am Main. You can contact our Data Protection Officer either under datenschutz@telc.net or through our postal address with the additional endorsement "For the attention of the data protection officer". 

c) If you are less than 16 years of age, please obtain permission from a parent or guardian before providing any personal data. Our websites are not intended for young people under 16 years of age, nor are they addressed to them. We do not knowingly record any personal data relating to persons of under 16 years of age.

2. Recording of Personal Data on Visiting our Websites 

a) In principle, you can visit our websites without telling us who you are. As is usual on almost all websites, the server on which our websites are located (referred to below as "web-server“), automatically registers information from you when you visit us on the Internet. These data are technically necessary for us and guarantee the stability and security of the websites.                         

The web-server automatically recognises certain personal data, for instance your IP address, the date and time of your visit to our site, which pages you visited on our websites, the website you visited previously, the browser you were using (e.g. Edge, Internet Explorer, Firefox, Safari), the operating system you use (e.g. Windows, Linux, MAC OS) and the domain name and the address of your Internet provider (e.g. 1&1, Telekom, Unitymedia). If our websites are using cookies (as explained further below), the web-server also records this information (legal foundation is Article 6 Section 1 S. 1f GDPR).

We evaluate these server protocols regularly and anonymously for statistical purposes (click stream analyses), in order to establish how our websites are being used. We then optimise our Internet presence based on the findings from these analyses. 

In addition, we can use this information in case of system misuse in connection with your Internet service provider and/or the authorities on the spot to determine who is responsible for this misuse.

b) In addition to the data already mentioned, when you use our websites, cookies are stored on your computer. Cookies are small blocks of text data which are stored on your hard disc and assigned to the browser you use and by means of which certain information can be relayed to the site setting the cookie – in this case, us. Cookies are unable to execute programs or to transmit viruses to your computer. They simply serve to make the Internet as a whole more effective and user-friendly.

aa) These websites use the following types of cookie, whose scope and functionality are described below:

  • transient cookies (see bb)
  • persistent cookies (see cc)

bb) Transient cookies are automatically deleted when you close your browser. These include in particular session cookies, which store a so-called session-ID, with which various enquiries from your browser can be assigned to the current joint session. This permits your computer to be identified on your next visit to our websites. These session-cookies are deleted when you log out or close the browser.

cc) Persistent cookies are automatically deleted after a specified time, which can vary from one cookie to another. You can delete cookies at any time in the security settings of your browser.

dd) You can configure the settings for your browser in accordance with your own preferences and for instance decline to accept either third-party cookies, or all types of cookies, but we should advise you that if you do so, you may not be able to use all the functions of our websites.

ee) We use cookies to be able to identify you on subsequent visits, if you have an account with us. Otherwise, you would need to log in anew on each occasion that you visit us.

ff) The flash-cookies used are not recorded by your browser but by our flash-plug-in. In addition, we use HTML5 storage objects, stored on your terminal. These objects store the necessary data independent of the browser you use and have no automatic expiry date. If you do not want to make use of the flash-cookies, you must install a corresponding add-on, such as "Better Privacy" for Mozilla Firefox or the Adobe-Flash-Killer-Cookie for Google Chrome. You can prevent HTML5 storage objects being used by setting the "Private" mode in your browser. We also recommend that you regularly delete your cookies and the browser history manually. 

c) Third-party cookies on our websites 

We permit third parties to place cookies on your computer via these websites.

(1) Our websites use Google Analytics, a web analysis service of Google Inc. ("Google“). Google Analytics uses so-called "cookies", text files which are stored on your computer and make it possible to analyse your use of the websites. Information generated by the cookie on your use of our websites is as a rule transmitted to a Google server in the USA and stored there. In the case of IP anonymisation being activated on our websites, your IP address will however be abbreviated within EU member states and other states signatory to the agreement in the EEA by Google prior to that. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of our websites to evaluate your usage of the websites and to compile reports on website activities and to provide other services associated with the usage of the websites and use of the Internet.

(2) The IP address transmitted by Google Analytics from your browser will not be amalgamated with other Google data.

(3) You can block the storage of the cookies through a corresponding setting of your browser software; we do however advise you that in this case you may not be able to use the full range of functions of our websites. You can also block the recording of the data generated by the cookie relating to your use of the websites (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under this link

So-called Opt-Out-Cookies prevent future recording of your data when you visit our websites. To prevent the recording by Google Analytics over a number of terminals, you must carry out the opt-out for each of the units you are using. If you click here, the opt-out cookie is set: Deactivate Google Analytics

(4) Our websites use Google Analytics with the extension "_anonymizeIp()". This causes IP addresses to be abbreviated before processing, which makes personal attribution impossible. To the extent that the data recorded about you have any personal reference, this is immediately excluded and the personal data are thus deleted without delay.

(5) We use Google Analytics to analyse the use of our websites and to enable us to improve it on a regular basis. We are able to improve our offer with the help of the statistics gathered and to make it more interesting for you as the user. Google has submitted to the EU-US Privacy Shield for the exceptional cases where personal data have been transmitted to the USA. Legal basis for the use of Google Analytics is Article 6 Section 1 sentence 1 letter f GDPR.

(6) Information of the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, fax: +353 (1) 436 1001. User conditions: https://www.google.com/analytics/terms/us.html, summary relating to data protection: https://support.google.com/analytics/answer/6004245?hl=en, and the Data Protection Statement: https://policies.google.com/privacy?hl=en&gl=de.

(7) The website community.telc.net uses the web analysis service Piwik to analyse the use of our website and regularly improve it. We are able to improve our offer with the help of the statistics gathered and to make it more interesting for you as the user. Legal basis for the use of Piwik is Article 6 Section 1 sentence 1 letter f GDPR.

(8) Cookies (for further details of these see point 2.b)) are stored on your computer for this analysis. The party responsible stores the information gathered exclusively on a server in Germany. You can terminate this analysis by deleting existing cookies and blocking the installation of cookies. We do however advise you that if you block the storage of cookies, you may not be able to use the full range of functions of the website community.telc.net. It is possible to block cookies by settings in your browser. Preventing the use of Piwik is also possible, by removing the following ticks and thus activating the "Opt-out" plug-in: 

(9) The website community.telc.net uses Piwik with the extension "_anonymizeIp()". This causes IP addresses to be abbreviated before processing, which makes personal attribution impossible. The IP address transmitted by your browser by means of Piwik will not be amalgamated with any other data we record.

(11) The Piwik program is an open-source project. Data protection information from the third-party provider can be obtained under http://piwik.org/privacy/policy.

d) Remarketing- or "similar" target groups function of Google Inc. 
On the website www.telc.net the Remarketing or "similar" target groups function of Google Inc. ("Google") is used. Using this function, the provider can approach visitors to this website with advertising in a targeted manner with interest-related personalised advertising material when they visit other websites in the Google display network. To carry out the analysis of website usage which forms the basis for the creation of the interest-related advertising material, Google uses cookies. For this purpose, Google stores a small file with a number sequence in the browsers of the visitors to the website. This number is used to register the visits to the website and anonymised data concerning the use of the website. No personal data of the visitors to the website is stored. When you subsequently visit another website in the Google Display network, advertising pop-ups will be displayed to you which are almost certain to reflect products and information areas previously called up. You can deactivate the use of cookies by Google on your computer permanently by following the link given and downloading and installing the plug-in you will find there: https://www.google.com/settings/ads/plugin. Alternatively, you can deactivate the use of cookies by third-party providers by calling up the Network Advertising Initiative's deactivation page under http://optout.networkadvertising.org/#!/ and following the instructions given for opting out. Further information on Google Remarketing and Google's data protection statement will be found under: https://policies.google.com/technologies/ads?hl=en.

Google AdWords Conversion Tracking 
On www.telc.net we use the online advertising program "Google AdWords" and also, within the framework of Google AdWords, "Conversion-Tracking". Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an advertisement placed by Google, a cookie for conversion tracking is placed on your computer. These cookies become invalid after 30 days. They contain no personal data and cannot therefore be used for personal identification. 

When you visit certain Internet pages on our website and the cookie has not yet expired, we and Google can recognise that you have clicked on the advertisement and have been forwarded to this page. Every Google AdWords customer is allotted a different cookie. There is thus no possibility of cookies tracked back over the websites of AdWords customers. 

The information gathered with the assistance of the conversion cookie is used for collecting conversion statistics relating to AdWords customers who have opted for conversion tracking. By this means the customers learn the total number of users clicking on their advertisement who have been forwarded to a page provided with a conversion tracking tag. They do not however obtain any information permitting a user to be personally identified. 

If you do not wish to participate in this tracking, you can countermand this use by preventing cookies being installed by a corresponding setting in your browser software (deactivation possibility). You will then not be included in the conversion tracking statistics. Further information on this and Google's data protection statement will be found under https://policies.google.com/technologies/ads?hl=en and https://policies.google.com/privacy?gl=de&hl=en.

Facebook 
The Facebook Pixel of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA is integrated on our website www.telc.net. When you visit our pages, a direct connection is set up between your browser and the Facebook server via the Facebook Pixel. Facebook thus obtains the information that you have visited our website with your IP address. In this way, Facebook can assign the visit to our website to your user account. We can then use the information thus obtained for displaying Facebook advertisements or for tracking functionalities. As provider of the websites, we receive no notification of the content of the data thus transferred, nor of the use to which Facebook puts it. Further information on this and the Facebook data protection statement will be found under https://www.facebook.com/about/privacy/. If you do not wish data to be recorded via Custom Audience, you can deactivate Custom Audiences here.

e)  Integration of YouTube videos

(1) In our online presence, we have incorporated YouTube videos, which are stored on https://www.YouTube.com and can be replayed directly from our website. These are all imbedded in “privacy-enhanced mode”. When you turn on privacy-enhanced mode, YouTube won’t store information about visitors on your website unless they play the video.  The data mentioned in paragraph 2 will only be transmitted when the videos are played. We have no control over this data transfer.

(2) When you visit the website, YouTube receives the information that you have called up the corresponding sub-page of our website. In addition, the data described under (2) of this statement is transmitted. This takes place regardless of whether YouTube provides a user account to which you are logged in, or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want this assignment with your profile on YouTube, you must log out before activating the button. YouTube stores your data as a user profile and uses it for purposes of advertising, market research and/or design of its website, according to requirements. Such an assessment is carried out in particular (even for users not logged in) for producing appropriate advertising material and to inform other social network users about your activities on our website. You are entitled to countermand the creation of these user profiles and to do this you must make contact with YouTube.

(3) You can obtain further information on the purpose and scope of data recording and its processing by YouTube in the YouTube Data Protection statement. You will also find further information on your rights and setting possibilities for the protection of your private sphere there.

f) Integration of Google Maps

(1) We use the facilities of Google Maps on the website www.telc.net. This enables us to display interactive maps to you directly in the website and makes it convenient for you to use the maps function.

(2) When you visit the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, the data described under (2) of this statement is transmitted. This takes place regardless of whether Google provides a user account to which you are logged in, or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want this assignment with your profile on Google, you must log out before activating the button. Google stores your data as a user profile and uses it for purposes of advertising, market research and/or design of its website, according to requirements. Such an assessment is carried out in particular (even for users not logged in) for producing appropriate advertising material and to inform other social network users about your activities on our website. You are entitled to countermand the creation of these user profiles and to do this you must make contact with Google.

(3) Further information on the purpose and scope of data recording and processing by the plug-in provider is available in the provider's data protection statements. You will also find further information on your rights and setting possibilities for protecting your private sphere here: https://policies.google.com/privacy?hl=en&gl=de. Google also processes personal data in the USA and has submitted to the EU-US Privacy Shield.

g) Newsletter and email information service 

In the monthly Newsletter we give you the latest information about the telc range. Our email information service is sent out irregularly and promotes current special offers, examinations, materials and training courses. We only send the Newsletter and/or email information service out to you if you have registered for these services. After registration, you will receive an email with a confirmation link. Only after this link is activated will the personal data given by you be recorded, stored and processed for the purpose of sending you the Newsletter and/or email information service. telc guarantees that your data will be treated with complete confidentiality. An analysis of dispatch is carried out exclusively with anonymised data. If you wish to cancel your registration at any time for the Newsletter or email information service, there are a number of possibilities open to you: by direct contact with us, by using the website www.telc.net/abmelden and using the link "Newsletter abbestellen" or "E-Mail-Informationsservice abbestellen“, which appears in every Newsletter and email-information service. The Newsletter and/or the email information service are not intended for or directed at young people under 16 years of age. We do not knowingly record any personal data of young people under 16 years old.

h) Making contact

When you make contact with us per email or by using a contact form, we store the details you give (your email address, if applicable your name, address, telephone number, your position and company) in order to answer your questions. The data concerned in this case is deleted when it is no longer required or restrict processing when legal retention periods are laid down. Our contact forms are not intended for or directed at those under 16 years of age. We do not knowingly record any personal data of young people under 16 years old.

i) Registration for central examination dates Medizin/Pflege

When you register for our central examination dates, the data you give us (your email address, name, address, place and date of birth, country of birth, your mother tongue, telephone number) will be stored by us in order to register you for the examination and later on to issue your certificate. We delete these data once it is no longer necessary to store them or restrict processing when legal retention periods are laid down. Examination registration is not intended for or directed at those under 16 years of age. We do not knowingly record any personal data of young people under 16 years old.

j) Registration to review

If you register to have examination documents reviewed, we will store the data you give us (your email address, name, address, your candidate number), to register you for review. We delete these data once it is no longer necessary to store them or restrict processing when legal retention periods are laid down. Review is not intended for or directed at those under 16 years of age. We do not knowingly record any personal data of young people under 16 years old.

k) Registration for the telc online shop

For your registration in the telc online shop, we will store the data you give us (your email address, name, address and if applicable telephone number), in order to set up an account for you, so that we can issue invoices to you and supply you with goods. We delete these data once it is no longer necessary to store them or restrict processing when legal retention periods are laid down. Registration in the online shop is not intended for or directed at those under 16 years of age. We do not knowingly record any personal data of young people under 16 years old.

l) Registration for telc Campus

When you register as a learner on campus.telc.net we will store the data you give us (your email address, name, address) in order to set up a user account for you and to be able to issue invoices to you. We delete these data once it is no longer necessary to store them or restrict processing when legal retention periods are laid down. The registration on campus.telc.net is not intended for or directed at those under 16 years of age. We do not knowingly record any personal data of young people under 16 years old. When registering as a company on telc campus, a contact form is required, see under point 2 f) (i).

m) telc Community

Making use of the online portal community.telc.net for licensees and teachers requires prior registration by the users. The following data will be required for establishing an agreement. 

Examination centres

When an examination centre registers a forthcoming examination, the following additional data is recorded:

  • a contact,
  • a valid telephone number,
  • a valid email address,
  • the delivery address for the candidates' certificates,
  • the examination level,
  • the examination subject,
  • date of the written examination,
  • the time when the examination will be held,
  • the numbers of candidates,
  • the number of examining commissions for the written examination and
  • the number of examining commissions for the oral examination.

Basically, these data are only visible to the provider and the examination centre itself. However, by unlocking in individual cases the examination centre can enable other users to search for it on the basis of the data given and to make contact with it.

Examiners, raters, trainers 

If examiners, raters or trainers wish to make themselves available for examination dates, the following data will be recorded in addition:

  • the address,
  • the examination subject,
  • the examination level,
  • date of the exam,
  • the examiner licence and
  • the validity of the licence.

Basically, these data are only visible to the provider, examiners, raters and trainers themselves and the respective examination centre where registration takes place. With their express agreement however, examiner(s), rater(s) or trainer(s) can enable all examination centres to search for him/her/them on the basis of the data given and to contact them.     

Storage of the data

The data will be stored for as long as your registration lasts. This can be called up, corrected or cancelled by the user at any time. We delete these data once it is no longer necessary to store them or restrict processing when legal retention periods are laid down. Registration in the telc Community is not intended for or directed at those under 16 years of age We do not knowingly record any personal data of young people under 16 years old.

3. Legal basis for processing

We process your personal data for the following purposes:

Fulfilment of an agreement or for carrying out pre-contract measures

1. Registration in the online shop

Data recording for the purpose of issuing invoices: as per Article 6 Section 1 letter b of the GDPR this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

2. Order forms for materials supplied free of charge

Data recording for dispatch; as per Article 6 Section 1 letter b of the GDPR, this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

3. Registration for central examination dates Medizin/Pflege

Data recording for invoicing, dispatch and issuing certificates or results; as per Article 6 Section 1 letter b of the GDPR, this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

4. Registration for review 

Data recording for registration and assignment to the respective examination; as per Article 6 Section 1 letter b GDPS, this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

5. Registration for the telc Community

Data recording for invoicing and examination registration; as per Article 6 Section 1 letter b of the GDPR, this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

6. Registration for the telc Campus

Data recording for invoicing; as per Article 6 Section 1 letter b of the GDPR this processing is to fulfil an agreement in which the person concerned is a contract party, or when it is necessary to carry out pre-contract measures.

Providing your personal data is essential for an agreement to be concluded. This means that you are committed to providing us with your personal data. Should you decide not to provide us with your personal data, it will not be possible for you to take advantage of the services described under point 3.

Consent

1. Registration for Newsletter and online information service

Data recording for the personalised dispatch as per Art. 6 Section 1 letter a, GDPR: the person concerned has given their consent to the processing of their personal data for one or several specific purposes.

2. Contact forms for specific products

Data recording for specific consultancy as per Article 6 Section 1 letter a, GDPR: the person concerned has given their consent to the processing of their personal data for one or several specific purposes.

4. Your Rights

According to the provisions of the GDPR, you are entitled to claim the following rights from us:

  • Right of information
  • Right of correction
  • Right of restricted processing
  • Right of deletion / Right of being forgotten
  • Right of data transferability
  • Right to countermand 

Whenever processing your personal data relies on your consent, you have at any time the right to withdraw your consent with immediate future effect. The legality of processing carried out after consent was given until such consent was withdrawn remains unaffected.

To claim one of your rights as listed above, you can contact us at any time: telc gGmbH, Lothar Bertram, Bleichstrasse 1, 60313 Frankfurt am Main, Germany, datenschutz(at)telc.net 

Should you be of the opinion that we are processing your personal data in an unauthorised manner, please contact us under: datenschutz@telc.net. You are also entitled to contact the relevant data protection authority. The authority responsible is: 

The Data Protection Officer for Hesse 
Prof. Dr. Michael Ronellenfitsch
Gustav-Stresemann-Ring 1
65189 Wiesbaden, Germany 
Tel.: 06 11/140 80
Fax: 06 11/14 08-900 or 901 
Email: poststelle(at)datenschutz.hessen.de  

5. Duration of storage

Type of data recordingStorage duration for personal data
Web-server protocols12 months
Cookies14 months
Contact forms30 days
Order forms for free-of-charge materials30 days
Registration for review30 days
Registration for telc Campus5 years
Registration for central examination dates Medizin/Pflege10 years
Data of examination candidates registered for examinations in telc Community10 years
Candidates for the telc online placement test5 years
Newsletter / email information serviceUntil cancelled
Registration telc Online ShopUntil cancelled
Registration telc CommunityUntil cancelled 


6. Location of data processing

Your data is processed exclusively within the EU.

7. Transmission of personal data

Your personal data are transmitted to the following recipients:

  • Google Analytics
  • Service providers for: Lettershop, Newsletter, Moodle, Websites, Programmer, Examination processing

8. Security measures 

Where we transmit data to our service providers with the framework of the services described herein, in addition to the mandatory legal regulations, they are committed by contract to requirements we have laid down in respect of data protection.

We make use of data security measures which we continuously optimise according to technical and legal developments, in order to protect your data against either chance or deliberate manipulation, loss, destruction or access by unauthorised third parties to the greatest possible extent.

9. Links to other websites 

Our online product range contains links to other websites. This data protection statement does not embrace other providers. We have no influence on whether their operators comply with data protection laws and we therefore accept no responsibility for the accuracy, validity or completeness of the information contained on those sites. The telc websites may contain hyperlinks to websites which are the property of and operated by third parties. These outside websites will have their own data protection guidelines and will presumably also use cookies, which we recommend you examine. The use of personal data such as you would transmit and could be recorded by cookies when you visit these websites is regulated by the guidelines within which these websites operate. We accept no liability whatsoever for such outside websites and your use of these websites is entirely at your own risk.

10. Contact

If you have any questions or observations on this data protection and cookie statement, please contact us using the contact data of the person responsible given in this statement (see figure 1 b). The rapid development of the Internet makes it essential for us to modify our own data protection conditions from time to time. We will inform you here as and when there is anything new to report.  

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