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Payment and Delivery Terms

Please allow 3 – 5 days delivery time for available articles.  The full purchase price as well as all shipping costs must be paid directly through Paypal or Giropay at the time of ordering. Special provisions apply to bookstores and institutional customers.

Shipping costs 
Shipping and handling fees for all orders within the Federal Republic of Germany are € 3.95 per order and deliveries within the EU € 6.90. For shipments outside of the EU, a € 12.90 fee is applied per order. Shipping fees will not be charged for orders only consisting of digital products not supplied on a physical data carrier.

Return shipping costs
In the event of order cancellation, the purchaser will bear the cost of goods returned if the goods delivered correspond to the goods ordered. In the case of wrongly delivered goods, telc gGmbH will bear the cost of the return shipment. Should this be the case, please first contact telc gGmbH by phone before returning any goods!

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